The staff is an essential element and challenge in social service provision. Long-term care workers matter and qualified and adequate staff can further support the transition to person-centred and community-based care and support. In an invited workshop, Professor Shereen Hussein presented findings from the Retention and Sustainability of Social Care Workforce (RESSCW) at the EASPD Conference, Malta, October 2022.

The conference aimed to promote the implementation of modern quality measurement models focusing on improving the quality of life of the people they support. It was s co-hosted by the European Association of Service providers for Persons with Disabilities and Aġenzija Sapport.

The RESSCW project aims to help social care providers, commissioners, regulators and policy-makers understand the specific organisational and individual drivers of staff retention in the social care sector by exploring:

  1. What specific characteristics do social care workers have, and how committed are they to their jobs compared to workers in other low-wage service industries?
  2. Why are there differences in retention rates between social care providers and social care and other low-wage service industries?
  3. Why do care workers leave their jobs, and why do some job leavers leave the social care industry altogether?
  4. What is the impact of COVID-19 on workforce retention and sustainability?

Drawing on findings from the RESSCW study and the CWRQoL study, Professor Hussein first highlights evidence on the links between working conditions and workers’ well-being on LTC service quality. She then discusses the different dimensions of LTC workers’ well-being and how these were affected during the COVID-19 pandemic. Finally, the presentation concludes with some policy and practice implications and recommendations.

The full presentation can be accessed below:


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Professor of Health and Social Care Policy, the London School of Hygiene and Tropical Medicine, UK

Shereen Hussein is a Professor of Health and Social Care Policy at the Department of Health Services Research and Policy (HSRP) at the LSHTM. She is a Co-Director of the PRUComm policy research unit. She is also an Honorary Professor at the University of Kent and King’s College London in the UK and the University of Southern Queensland in Australia.

Shereen is a demographer with expertise in labour-migration, sociology and economics. Her primary research revolves around ageing, family dynamics, migration and long-term care. Shereen has previously worked with the United Nations, the Population Council, the World Bank, and the League of Arab States. Her current research focuses on ageing demographics, long term care demand and migration within the UK and Europe and the implications on policy and practice.

Shereen has conducted extensive research on population ageing and its impact on long term care and health policy and practices in the UK, internationally and in the Middle East and North Africa (MENA) region. She has contributed to recent United Nations’ policy response to ageing in the region through collaboration with UN-ESCWA and directly providing expert consultations to several countries in the region including Turkey, Oman and Egypt. Shereen leads many large research projects on ageing and long-term care in the UK and contributes to a large project addressing responses to dementia in developing countries STRiDE. Shereen is the founder and lead of the MENARAH network.